Shipping policy
Shipping Policy
At Darkcast, we work to process and ship your order as quickly as possible. Please review the information below before placing your order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays. During periods of high demand, promotions, holidays or other exceptional circumstances, processing times may be longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Estimated delivery times are provided for guidance only and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, shipping carrier, seasonal demand, customs procedures and other circumstances outside of our reasonable control.
Delays caused by shipping carriers, customs authorities, weather conditions, strikes, public holidays, incorrect address information or other events beyond Darkcast's reasonable control do not constitute a failure by Darkcast to ship your order.
Tracking
Where tracking is available, tracking information will be provided to the customer once the order has been shipped.
Please note that tracking information may take some time to become active after the package has been handed over to the carrier.
Once a package has been handed over to the shipping carrier, delivery is primarily managed by the carrier. Darkcast will provide reasonable assistance in the event of a delivery issue.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because the customer provided an incorrect, incomplete or outdated address, the customer may be responsible for any additional shipping costs required to resend the order, where permitted by applicable law.
If the package is returned to Darkcast because of an incorrect or incomplete address, we may contact the customer to arrange a new shipment.
Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information has not been updated for an unusually long period or indicates a potential delivery problem, please contact us at:
We will reasonably assist in communicating with the shipping carrier and investigating the shipment.
Darkcast cannot guarantee delivery dates when delays are caused by the carrier, customs authorities or circumstances outside our reasonable control.
Damaged Packages
Please inspect your package as soon as it arrives.
If your order arrives visibly damaged, please contact us as soon as reasonably possible at darkcast.help@gmail.com and provide your order number together with photographs of the package and the product.
If the product itself has been damaged during transit, we will evaluate the situation and provide the appropriate solution in accordance with applicable consumer protection laws.
Customs, Duties and Taxes
Depending on the destination country, an order may be subject to customs duties, import taxes, VAT or other charges.
Where applicable, these charges are determined by the destination country's authorities and are outside Darkcast's control.
Customers are responsible for any customs duties, import taxes or other charges that are legally payable by the recipient, unless otherwise stated at the time of purchase or required by applicable law.
Customs clearance may also result in additional delivery delays.
Delivery Refusal
If a customer refuses delivery or fails to complete the necessary steps required for delivery or customs clearance, additional costs may arise.
Where permitted by applicable law, any non-refundable costs incurred as a result may be deducted from any refund otherwise due to the customer.
This does not affect any mandatory consumer rights applicable to the order.
Delivery Estimates
Any delivery timeframe displayed on our website is an estimated timeframe and not a guarantee.
We are not responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:
-
Shipping carrier delays
-
Customs processing
-
Severe weather
-
Strikes or labor disruptions
-
Public holidays
-
Incorrect or incomplete delivery information
-
High-volume periods
-
Transportation disruptions
-
Government restrictions or other unforeseen events
Contact
If you have any questions regarding your order or its shipment, please contact us at:
We will do our best to assist you and resolve any shipping-related issue as quickly as reasonably possible.
Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory consumer rights that cannot legally be excluded or limited.
Where applicable law provides specific rights concerning delivery, non-delivery, damaged goods or refunds, those rights remain unaffected by this policy.