Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions set out below and any mandatory consumer rights applicable to your order.
To be eligible for a voluntary return, your item must be in the same condition that you received it, unused and, where reasonably possible, in its original packaging with all accessories and components included. You’ll also need the receipt or proof of purchase.
Change of Mind Returns
If you simply change your mind, no longer want the product, ordered the wrong product, or decide that the product is not suitable for you, you may request a return within the applicable return period.
Return shipping costs for change-of-mind returns are the responsibility of the customer. Darkcast does not provide free return shipping for these returns, unless otherwise required by applicable law or expressly agreed by Darkcast.
The customer is responsible for ensuring that the returned package is adequately protected and for using a suitable shipping method. We strongly recommend using a tracked shipping service, as Darkcast cannot be responsible for items lost or damaged while being returned by the customer.
How to Start a Return
To start a return, you must contact us first at darkcast.help@gmail.com.
Please do not send any item back before receiving return instructions from us.
If your return is accepted, we will provide you with the applicable return instructions and the address to which the item must be sent.
Items returned without first requesting a return may not be accepted or may experience delays in processing, where permitted by applicable law.
You can always contact us for any return questions at darkcast.help@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us as soon as reasonably possible if the item:
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Arrives damaged.
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Is defective or does not function as described.
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Is materially different from the product ordered.
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Is missing essential components or accessories.
Please contact us at darkcast.help@gmail.com with your order number and, where reasonably requested, photographs or videos showing the issue so that we can evaluate the situation and provide the appropriate solution.
If the product is defective, damaged before delivery, or incorrectly supplied, Darkcast will handle the matter in accordance with applicable consumer protection laws. Where required by applicable law, the customer will not be responsible for the return shipping costs in these circumstances.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including personalized or custom-made products and products that are unsuitable for return for health, hygiene or other legally recognized reasons.
If you are unsure whether your specific item is eligible for return, please contact us at darkcast.help@gmail.com before sending it back.
Gift cards are non-refundable except where otherwise required by applicable law.
Condition of Returned Products
Products returned under a change-of-mind return must not have been used or handled beyond what is reasonably necessary to inspect the product and establish its nature, characteristics and functioning.
If an item is returned damaged, used, missing components, or with a reduction in value resulting from handling beyond what is reasonably necessary to inspect it, Darkcast may reduce the amount refunded by the corresponding loss in value, where permitted by applicable law.
Exchanges
The fastest way to ensure you receive the product you want is generally to return the item you currently have and, once the return has been accepted, place a separate order for the desired product.
Any return shipping costs applicable to a change-of-mind return remain the responsibility of the customer, subject to mandatory consumer rights.
European Union — 14-Day Right of Withdrawal
If your order is being delivered to a consumer within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal conditions and exceptions.
This statutory right is separate from our voluntary 30-day return policy.
Where you exercise a statutory right of withdrawal, you are generally responsible for the direct cost of returning the goods if you were informed of this before completing your purchase, unless the applicable law requires otherwise.
The product should be returned without undue delay and may only be handled to the extent reasonably necessary to establish its nature, characteristics and functioning. Where applicable law permits, Darkcast may account for any diminished value caused by handling beyond what is reasonably necessary.
Nothing in this policy limits or excludes any mandatory consumer rights that cannot legally be excluded or limited.
Refunds
We will notify you once we have received and inspected your return and will inform you whether the applicable refund has been approved.
If approved, the refund will generally be issued to your original payment method.
For statutory withdrawals, refunds will be processed in accordance with the applicable legal requirements.
Where permitted by applicable law, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
The original standard delivery cost may be refundable where required by applicable law. Additional costs resulting from the customer choosing a more expensive delivery method may not be refundable where permitted by law.
Once a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at darkcast.help@gmail.com.
Legal Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any statutory consumer rights applicable to your purchase.
Where mandatory consumer protection legislation provides you with rights relating to withdrawal, defective products, non-conforming goods, refunds, repairs, replacements or other remedies, those rights remain fully applicable.
For any questions regarding returns or refunds, please contact: